Shipping policy
Legal
Shipping &
Delivery
We are a made-to-order company. Every piece is crafted specifically for you โ please read the below carefully to understand timelines and delivery terms.
01
Dispatch Timeline
Estimated time of dispatch is 7โ10 working days from the date of order, unless mentioned otherwise on the product page.
| โFor orders with multiple products, the dispatch timeline of the product with the longest deadline will apply, so we can ship everything together. |
| โFor orders exceeding โน1,00,000 in value, we will review the order and revert with an appropriate timeline. |
Saturdays, Sundays, and public holidays are not counted as business days for standard deliveries.
02
Delivery Partners
All mentioned timelines are dispatch timelines from our factory. Transportation is handled via third-party logistics partners โ Shiprocket, Bluedart, Gati KWE, Delhivery, DTDC, SafeEx, or equivalent.
| โOur delivery partners will attempt delivery three times. After the third failed attempt, the package will be returned to us and additional charges will apply. |
| โFrontier will not be responsible for any delay caused by the logistics company. |
| โPlease provide a mobile number you are reachable at, along with your complete shipping address including pin-code. |
| โAt the time of delivery, if the packaging looks damaged or tampered, please do not accept the package. |
03
Track Your Order
If you're a logged-in user, head to the Track Order section in the footer to track your order status.
For any questions about your order, reach us at:
info@sereno.co.in ย |ย +91 98 99 99 8545
Monday โ Saturday, 10:00 AM โ 6:00 PM IST
04
Shipping Terms
Any part-cancellation of an order may incur shipping charges on the balance order.
